Privacy Policy

1.1   This Privacy Policy (Policy) governs how Epi-interactive (we, us, our) will handle the personal information we collect about you, including through our website, SaaS solutions, Ripple, Posit or any other service we provide (each a Service and together, the Services). Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Privacy Act 2020 (Privacy Act).

1.2   This Policy also describes how you can access and update the personal information you provide to us.

2.1   In this Policy, personal information has the meaning given to it in the Privacy Act.

3.1   We may review this Policy from time to time, including to ensure we are keeping up to date with changing laws, our operations and the changing business environment. We will amend and update the Policy by posting a revised version on our website.

3.2   By continuing to use our website and Services or by providing us with your personal information, you accept the terms of this Policy and any updates to our Policy. If you do not accept the updates to our Policy, you must not use our website, Services or other communication channels.

4.1   We collect personal information about you during any interactions you have with us, including when you:

(a)   upload information to our website or Services;
(b)   open and operate an account;
(c)   interact with any of our social media channels;
(d)   access, browse, view or use our website and Services; and
(e)   provide information to us, including through our website and Services, over email or the phone.

5.1   The personal information we collect may include:

(a)   your contact details (including, but not limited to, your full name, email address, physical address and phone number);
(b)   financial information;
(c)   records of your activity when you use our website, Services and/or social media channels;
(d)   recordings of calls and copies of other communications with or from you;
(e)   your activity and notification preferences on our website;
(f)   information we create in the course of our relationship with you; and
(g)   information from your computer or device in relation to your use of our website, Services or social media channels, including but not limited to the IP address, domain name, browser type, activity logs, cookie and browser identifiers and location identifiers (for more information about website analytics see below).

5.2   We collect personal information in different ways, but we collect most of the personal information directly from you.

5.3   At times, we may collect information about you from a third party that you have authorised, or as permitted by law.

5.4   If you have provided us with information about another person, you warrant that you are not prohibited by law in doing so. Your obligations under privacy laws may require you to seek permission from the person and/or may mean that you need to tell that person about the disclosure and let them know that they have a right to access their personal information and that we will handle their personal information in accordance with this Privacy Policy.

5.5   If we indirectly collect your personal information and you have not already been notified, we will take reasonable steps to notify you, in accordance with the Privacy Act and any amendments to it.

6.1   We collect personal information to:

(a)   provide you Services;
(b)   provide you with support in relation to our Services;
(c)   offer you products or services that may be of interest to you;
(d)   provide you with products and Services you request;
(e)   provide you with support, notifications, reminders and offers in relation to the industry, in accordance with your notification preferences;
(f)   manage our relationship with you;
(g)   provide general administrative and business purposes; and
(h)   comply with New Zealand laws and any applicable overseas laws.

6.2   Where your personal information is used for marketing and promotional communications, such as our electronic newsletters, you can choose to stop receiving such communications by using the unsubscribe function.

7.1   We may disclose your personal information:

(a)   for the purpose for which it was collected (or a purpose that is directly related to that purpose);
(b)   to the third parties we can disclose your information to achieve the purposes set out in clause 6.1;
(c)   to any other person or organisation that you have authorised us to disclose your personal information to; and
(d)   to any person or organisation that we are permitted or required to disclose your personal information by law.

7.2   We may share your personal information in an anonymised aggregate form with others.

8.1   We will store your personal information in accordance with our obligations under the Privacy Act and will take reasonable steps to ensure the security of your personal information.

8.2   Your personal information may be accessed from and/or stored on our third party service providers servers outside of New Zealand.

8.3   Protecting the personal information of yours that we hold and process is important to us. Our systems are protected by such security safeguards that are reasonable in the circumstances to prevent the loss, misuse and/or alteration of information under our control.

8.4   Although we take reasonable steps to ensure personal information held by us (or on our behalf) is protected and held securely, we do not make any warranties in relation to the security of any information you disclose or transmit to us and we are not responsible for the theft, destruction, or inadvertent disclosure of your personal information where our security measures have been breached. Any transmission of personal information is conducted at your own risk.

9.1   You agree that any information you give to us will be accurate, correct and up to date.

9.2   You must inform us if any of your personal information changes, to ensure that the details we hold about you are up to date and correct.

9.3   Subject to any exceptions in the Privacy Act, you have a right to know what information we hold about you. If you’d like to receive a copy of the personal information we hold about you, or request correction of that information, please contact us. If we are not willing to correct errors that you have identified in your personal information, you may request that we take reasonable steps to attach a statement to the personal information noting the correction sought.

9.4   Please note that we may ask you to verify your identity before responding to such requests.

9.5   We will only retain your personal information for as long as it is required to achieve the purposes set out in this Policy or as otherwise required or permitted by law.

10.1   Our website and Services may use third party software and services for us to provide our Services to you. These third parties may have their own terms and conditions, and privacy policies. We encourage you to read these documents.

10.2   We may link or reference to other websites. This Policy does not apply to any other websites and we take no responsibility for the privacy practices of other websites.

11.1   Generally, this information is not personally identifiable data, but to the extent that it is considered personal information for the purposes of any applicable law or regulation, we will comply with our obligations under any such law or regulation when processing that information.

11.2   Cookies

(a)   We can use analytics tools (including cookies) to collect information and to allow you to log-in to our Services. A cookie is a small text file that is stored on your device when you access a website. Cookies allow us to recognise your internet browser as you move around our website.
(b)   By using our website with cookies enabled you consent to cookies being used. Some of the ways we use cookies include, but are not limited to, customising our website with your preferences, identifying you for security reasons, allowing you to log into your account, analysing trends on our website, facilitating market research and promotional activities, and measuring the effectiveness of our marketing initiatives.
(c)   You can disable cookies by adjusting your browser settings.

11.3   Google Analytics

(a)   We also use Google Analytics to collect data about the use of our website. We may use Google’s analysis to help us gain a better understanding of our audience demographics and how people interact with our website. We may disclose the information collected by Google Analytics, in an aggregate, anonymised (not personal) form only, to third parties. When we use Google Analytics, Google’s privacy policy will also apply and the data that is collected and stored on the Google server is governed by Google’s privacy policy.

12.1   If you have any questions, comments or concerns about the personal information of yours that we hold or process, or this Policy, please contact us at:

info@epi-interactive.com
Epi-interactive Limited
129 Park Road
Miramar, Wellington, 6022.

12.2   If you complain to us and you’re not satisfied with the way we’ve handled it, you can raise it with the Privacy Commissioner. The Privacy Commissioner’s contact details are: 

Office of the Privacy Commissioner
PO Box 10094
The Terrace
Wellington 6143
New Zealand

0800 803 909
www.privacy.org.nz